Privacy at Post Frame Network
Updated September 12, 2026. Contact our team about your information, a correction or a deletion request.
What we collect
We maintain public business directory details and information you submit in account, claim, listing, project, inquiry and photo forms. The planner stores your conversation and project details so you can return to them. We also record service activity, delivery events and limited abuse-prevention information. Website analytics help us understand how pages and features are used.
How we use and share it
We use this information to operate the directory, verify ownership, manage accounts, respond to requests, deliver inquiries and maintain the service. Submitting a builder inquiry authorizes PFN to provide its contact and project details to that selected business. Chat introductions require the separate consent shown in the planner. Builders receive a read-only brief, not your private editing link. Your newsletter choice is separate from your inquiry.
Services that process information
Our service providers include Vercel for website hosting, file storage and analytics, Neon for database storage, Resend for email, OpenAI for planner responses, Google Analytics for website measurement, and Stripe for payment services when used. We do not store full payment-card details in PFN. These providers process information needed for their respective services.
Public and private information
Published business details and approved project photos are public. Account records, claim reviews and inquiry contact details are restricted to the relevant account or our team. Keep your private planner link confidential: anyone with it can access and continue that project. Shared builder brief links expire after 90 days and can be turned off from your private project page; turning them off does not recall previously delivered emails.
Retention and your choices
We retain directory, account and inquiry records while needed to operate the service, resolve requests and maintain business records. You can request access, corrections or deletion by contacting our team. Some records may need to remain for transaction history, dispute resolution or required recordkeeping. New email sign-in links expire after 20 minutes. Claim-approval links expire after 30 days or their first use; expired sign-in tokens are removed by scheduled cleanup. You can opt out of outreach through the unsubscribe link without removing your public directory listing. Contact us separately to request removal of a listing.